Shade insurance.
Love your foundation shade.

Choosing a foundation shade online can be tricky. That's why we offer Shade Insurance: an optional $8 add-on that gives you a way to claim a different shade if your first choice isn't quite right. Shade Insurance is available when you make your first purchase of an eligible product. Add it to your cart before checkout to be covered for that item.
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How it works

Add Shade Insurance

Select the $8 Shade Insurance tick box on the eligible foundation product page before adding the product to your cart.

Try your shade

When your order arrives, test the foundation on your skin.

Submit a claim if it isn't right

Choose your new shade. If your claim is approved, we'll provide a code for a replacement shade.

Choose your new shade

If your claim is approved, well provide a code for a replacement shade.

*Shade Insurance applies per item, not per order, If you're buying two eligible foundations and want cover for both, you'll need to add Shade Insurance to each one.

Need help choosing your shade?

We're happy to help you find a match before you order or choose a replacement shade if you make a claim.

HOW TO SHADE MATCH

Make a claim

If the shade you received isn't right, complete the form below. Please have your order number and clear photos of the foundation swatched on your skin ready.

We may ask you to return the original product at your expense as part of the claim process. Please wait for instructions from our team before sending anything back.

For full terms and conditions please click here.