1. About Shade Insurance

Shade Insurance is an optional service offered by Lust Minerals that allows an eligible customer to request one replacement shade if the original shade they purchased is not suitable.

Shade Insurance is available for $8 per eligible product and is complimentary for eligible Inner Circle members in Tiers 5.

By purchasing or using complimentary Shade Insurance, you agree to these Terms and Conditions.

2. Eligibility

Shade Insurance:

• Is only available on products identified by Lust Minerals as eligible for Shade Insurance.
• Is only available on a customer’s first purchase of each eligible product.
• Is not available on repeat purchases of a product the customer has previously purchased, even if a different shade is selected.
• Must be selected and added at the time the eligible product is purchased.
• Applies only to the individual product and order for which it was added.
• Cannot be added retrospectively after an order has been placed.
• Is limited to one replacement shade per insured product.
• Is available only to the original purchaser and cannot be transferred to another person or order.

Complimentary Shade Insurance is only available while the customer holds an eligible Inner Circle tier and is logged in to the eligible account when placing the order.

3. Making a Claim

To make a Shade Insurance claim, customers must complete and submit the Shade Insurance claim form within 14 days of receiving their order.

The claim form must include:

• The customer’s order number.
• The email address used to place the order.
• Details of the original shade purchased.
• The replacement shade requested.
• Clear photographs showing the original shade swatched on the customer’s skin.

Submitting a claim does not guarantee approval. Lust Minerals may contact the customer if further information is required to assess the claim.

Claims submitted outside the 14-day claim period or through another contact method may not be accepted.

Complete the Shade Insurance claim form here:

4. Replacement Shade

An approved customer will receive a unique code to order one replacement shade of the same eligible product.

The code:

• Can only be used for the approved replacement product.
• Is valid for one use only.
• Cannot be transferred, exchanged for cash or used toward another product.
• Must be redeemed within the expiry period communicated with the code.
• Cannot be combined with another offer, promotion or discount unless Lust Minerals states otherwise.

Shade Insurance does not allow the customer to exchange the insured product for a different product, formula, size or product value.

5. Shipping Costs

Shade Insurance covers the cost of the approved replacement product only.

The customer is responsible for all shipping and delivery charges associated with the replacement order. These charges will be displayed at checkout and must be paid before the replacement order can be dispatched.

6. Product Availability

Replacement shades are subject to availability.

If the requested shade is unavailable, Lust Minerals may offer the customer the option to:

• Select another available shade of the same product; or
• Wait for the requested shade to become available, where restocking is expected.

Shade Insurance does not guarantee that a particular replacement shade will be available.

7. Original Product

Lust Minerals may require the original product to be returned before approving or processing a Shade Insurance claim. If a return is required, the customer will be responsible for all return shipping costs.

8. Exclusions

Shade Insurance does not apply where:

• It was not added to the eligible product at the time of purchase.
• The product is not the customer’s first purchase of that eligible product.
• The claim relates to a product or order that was not covered by Shade Insurance.
• The customer has already received a replacement under Shade Insurance for that product.
• The customer requests a different product, formula, size or item.
• The required claim form has not been completed.
• The required photographs have not been provided.
• The claim is fraudulent, misleading, incomplete or otherwise an abuse of the program.
• The product was purchased from another retailer, stockist, marketplace or unauthorised seller.
• The replacement code has expired.

Lust Minerals reserves the right to verify claims and refuse a claim where these Terms and Conditions have not been met.

9. Refunds and Cancellations

The Shade Insurance fee is non-refundable once the insured product has been dispatched.

Shade Insurance and any replacement code:

• Have no cash value.
• Cannot be exchanged for cash, credit or another reward.
• Cannot be transferred to another customer, product or order.

If the original order is cancelled or refunded before dispatch, any amount paid for Shade Insurance will be handled as part of that cancellation or refund.

10. Misuse

Lust Minerals may refuse a claim, cancel a replacement code or restrict future access to Shade Insurance where it reasonably believes that a customer has misused the service, submitted false information or made a fraudulent claim.

11. Changes to Shade Insurance

Lust Minerals may update or withdraw Shade Insurance, change the applicable fee, amend product eligibility or update these Terms and Conditions at any time.

Any changes will not affect an eligible Shade Insurance purchase made before the updated terms take effect.

12. Australian Consumer Law

Shade Insurance provides benefits in addition to any rights and remedies available under the Australian Consumer Law.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

13. Contact Us

To make a Shade Insurance claim, complete the Shade Insurance claim form here.

For any other questions about Shade Insurance, contact the Lust Minerals Customer Service team using the details listed on the Lust Minerals website.