Terms & Conditions

Your privacy is important to us. This Privacy Policy outlines how Lust Minerals collects, uses, and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and other applicable laws.

1. Collection of Personal Information

We collect personal information that is necessary to provide our products and services. This may include:

• Personal Details: Name, email address, phone number, and delivery/billing address.
• Payment Information: Payment details (processed securely via third-party providers).
• Account Information: Login credentials for your Lust Minerals account.
• Usage Data: Information about your interactions with our website, including IP address, browser type, and pages visited.
• Communication Data: Messages and inquiries sent to us.

We collect this information directly from you through:

• Online purchases.
• Account creation.
• Newsletter sign-ups.
• Customer service interactions.

2. Use of Personal Information

We use your personal information to:

• Process and fulfil orders, including shipping and customer support.
• Communicate with you about your orders, promotions, and updates.
• Improve our website, products, and customer experience.
• Comply with legal and regulatory requirements.

If you have opted into marketing communications, we may send you promotional emails or SMS. You can unsubscribe at any time by following the links provided in the communication or contacting us directly.

3. Sharing of Personal Information

We respect your privacy and only share your personal information in limited circumstances:

• Service Providers: With trusted third parties who assist with payment processing, shipping, email marketing, and analytics.
• Legal Obligations: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of our business.

We do not sell your personal information to third parties.

4. Data Security

Lust Minerals is committed to protecting your personal information. We use industry-standard measures, including encryption and secure servers, to safeguard your data. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Note - Disclosure Required by Law

Though we make every effort to preserve the privacy of our customers and visitors, we may need to disclose personal information when required by law, governmental rule or regulation or judicial or administrative process.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyse website performance. Cookies may collect information such as:

• Preferences and past browsing history.
• Shopping cart details.
• Analytics data to improve our services.

You can manage cookie preferences via your browser settings. Disabling cookies may affect the functionality of our website.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access your personal information.
• Request corrections to inaccurate or incomplete data.
• Opt out of direct marketing communications.
• Withdraw consent for data collection (where applicable).

To exercise these rights, please contact us at support@lustminerals.com.au

7. Product Disclaimer

Lust Minerals products are formulated with high-quality ingredients and are designed for external use only. Individual results may vary depending on skin type and other factors. The information provided on our website and packaging is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any medical condition. For specific concerns, consult with a healthcare professional before using our products.

8. Patch Testing

To minimise the risk of irritation or allergic reaction, we recommend conducting a patch test before using any new product.
How to Patch Test:

1. Apply a small amount of the product to clean, dry skin on your inner arm.
2. Wait 24 hours to check for any reaction.
3. If irritation occurs, discontinue use and consult a healthcare professional.

9. International Transfers

As a global business, your information may be processed outside of Australia. We ensure that any international data transfers comply with applicable privacy laws and are protected by secure agreements.

10. Retention of Personal Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations. Once no longer required, your data will be securely destroyed or anonymised.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulations. The latest version will always be available on our website, and we encourage you to review it periodically.

12. Terms of Service

By visiting our website or purchasing from us, you agree to the following terms and conditions. Please read them carefully.

General Information

This website is operated by Lust Minerals. Throughout the site, the terms “we,” “us,” and “our” refer to Lust Minerals. By accessing our website or using our services, you agree to be bound by these terms.

Orders and Payments

We strive to ensure accuracy in product descriptions, pricing, and availability. However, we do not warrant that all information is error-free or complete. All product use is at the customer's discretion.

Returns and Refunds

Refer to our Returns and Refund Policy for details on eligibility and process.

Limitation of Liability

Lust Minerals is not responsible for any indirect or consequential damages resulting from the use of our website, products, or services.

Governing Law

These terms are governed by the laws of Queensland, Australia.

SMS Policy/ Mobile Terms

The Lust Minerals mobile message service is operated by Lust Minerals. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Lust Minerals’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lust Minerals through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lust Minerals. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to LUSTMINERLS or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lust Minerals mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email info@lustminerals.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Copyright Protection 

All content included on this Site, such as text, graphics, logos, button icons, images, video clips, audio clips, digital downloads, data compilations, and software, is the property of Lust minerals or its content suppliers and protected by United States and international copyright laws. The compilation (meaning the selection, coordination and arrangement) of all content on this Site is the exclusive property of Lust Minerals. The content on this Site may be used by you as a personal shopping and/or information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this Site is strictly prohibited. Lust Minerals maintains a copyright piracy surveillance program and vigorously prosecutes copyright infringement. This Site as a whole is protected by copyright and trade dress, all worldwide right, title and interest in and to which are owned by Lust Mineral Cosmetics.

13. Shipping Policy

We’re committed to getting your order to you promptly. Below are the details of our shipping process.

Processing Times

Shipping Costs

Delivery Times 

Once shipped, you will receive an email with tracking details.

Lost or Delayed Orders

If your order is delayed or lost, please contact us at support@lustminerals.com.au for assistance. We do recommend adding transit cover which is parcel insurance as this covers you in the event that this happens. 

14. Returns and Refunds Policy

We want you to love your Lust Minerals products. If you’re not satisfied, here’s how we can help:

Eligibility

Process

Refunds

15. Accessibility Statement

Lust Minerals is committed to making our website accessible to all users, including those with disabilities. We continually work to improve usability in line with accessibility guidelines.

Need Assistance?

If you encounter accessibility issues, please contact us at support@lustminerals.com.au

16. Disclaimer of Warranties and Limitation of Liability

This website and its contents are provided by Lust Minerals “as is” and “as available.” Lust Minerals makes no guarantees, express or implied, regarding the operation of this site or the accuracy of the information, materials, or products included. By using this site, you acknowledge that your use is at your own risk.

To the extent permitted by applicable law, Lust Minerals disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or communications are free of viruses or other harmful components.