We want you to love your foundation, and we're here to help you find your perfect shade. Reach out to our in-house team using one of the options above. If the shade you receive that was matched by our Team isn't quite perfect, you can take advantage of our shade match guarantee: 

1. Foundation Swap: If you purchase a full-size Pro Finish Liquid Foundation and are colour matched by our in house Team (using live chat or the colour match form) and the shade doesn’t match, we will exchange it for the correct shade for you, even if the product has been used. Simply send the product back to our HQ, and once we receive it, we’ll send you the correct shade. 
2. 14-Day Return Window: To take advantage of our Shade Match Guarantee, you must contact us and return the foundation within 14 days of receiving your order. The customer is responsible for the return shipping cost. If the return has been initiated within the 14-day time period, we will cover the shipping cost to send you the correct shade. However, if the return is made after 14 days, the customer will be responsible for the shipping cost of the return product, and for the correct shade being sent back to you. If it has been 30+ days since you received your order, unfortunately you no longer qualify for the shade match guarantee. 
3. Return Process: To initiate the swap, simply reach out to us via email at support@lustminerals.com.au with proof of purchase and proof of the colour match by our Team, and we will provide you with instructions on how to return your product.
4. No Returns or Refunds: Please note that we do not offer returns, credits or refunds as part of this - only exchanges of the full-size Pro Finish Liquid Foundation for the correct shade under the Shade Match Guarantee conditions. 

Questions? Please reach out to support@lustminerals.com.au