SHIPPING POLICY

Payment Methods

You can order online securely – we use the Paypal secure shopping basket and also use Afterpay, Zippay, LayBuy and Stripe secure shopping options.

Shipping Rates

Shipping within Australia is charged at rates from $8.60 per order and may vary based on the delivery address and the amount of product ordered. Bulk clinic orders may incur a slightly higher postage charge.

We offer FREE Express shipping for retail orders over $180 within Australia – but this offer may not be available when used in conjunction with any other coupons or discounts. Free Standard Shipping is not available for wholesale orders.

We offer International shipping rates as well and these are based on the country of delivery and vary from time to time.  The total delivery fee will be calculated and displayed once you have entered a delivery address.

Delivery Timeframes – Australia

Standard Delivery: Please allow up to 10 business days* after receiving your Shipping Confirmation e-mail.
Express Delivery: Please allow 2 – 4 business days* after receiving your Shipping Confirmation e-mail.
*Delivery times may vary as Australia Post can experience delays from time to time which are beyond our control.

Delivery Timeframes – International Orders

International Standard Delivery: Please allow 1 – 2 weeks* after receiving your Shipping Confirmation e-mail.
International Express Delivery: Please allow 4 – 7 business days* after receiving your Shipping Confirmation e-mail.
*Delivery times may vary as the Courier can experience delays from time to time which are beyond our control. 

Packing

All Lust products are packed to protect them from damage whilst in transit. We take special care to ensure that you receive your products in good condition – each order is carefully wrapped.

Dispatch & Delivery

Orders are normally dispatched within 2  5 working days of receipt of payment, however on the rare occasion if your product is out of stock it could take 10-14 days for your item to be dispatched, you will be notified by email with an estimate time of departure for back order items.