Exchange Policy

If any of our product is found to be defective, we will gladly exchange the product.

We offer exchange on any unused product due to incorrect colour choice for a more suitable shade however we do not offer refunds, a store credit will be available for any returns that are unused. 

To be eligible for an exchange or replacement, Please return the product in its original packaging with proof of purchase within 10 days and we will issue the replacement. 

We do not take responsibility for any lost parcels when returning damaged stock or for postal charges. Tracking is recommended. Please ensure all products are packaged well so they arrive safely.

Our range is solely a mineral makeup range and is designed to be only used with our product range. Using our range with a synthetic range or another brand may cause products to separation and to not sit or blend well. We do not take responsibility for this. We do not refund used products. Samples are recommended to be purchased first.

Colours
Colours may slightly differ to photos and batches due to their natural nature. Please allow 10% variations between shade purchases.

Coupon Codes

Each Coupon Code may come with its own limitations and restrictions. One code per order. Codes may expire one month after issue date. Discount codes or gift vouchers gifted from Lust Minerals to a customer can not be used with any other offer. Strictly one discount code or gift voucher can be used per order. Discount codes or gift vouchers can not be applied to orders once they have been placed. Orders can not be edited. Our welcome $20 discount code is strictly designed for one use per person. We will not allow multiple uses for one person. 

Cancellation Policy. 

Unfortunately we do not usually cancel accepted orders. In addition, You may cancel an order if it hasn't reached our dispatch team and you haven't received a confirmation email.  In which case you adhere and are required to pay a cancellation fee of 15% of your order value.