RETURNS POLICY

Refund Policy

If any of our product is found to be defective, we will gladly exchange the product.
Please return the product, in its original packaging with proof of purchase, within 10 days and we will issue the replacement.

Any Shipping fees incurred by sending back the damaged/faulty product to LUST Minerals head office can be refunded. To be eligible for a shipping and charges refund, Proof of receipt for shipping fees and charges must be emailed to support@lustminerals.com.au. We do not take responsibility for any lost parcels when returning damaged stock. Tracking is recommended.

Please ensure all products are packaged well so they arrive safely.

We do not accept responsibility for postal charges when exchanging goods nor do we exchange or refund due to change of mind.

We will gladly exchange any unused product due to incorrect colour choice.

Our range is solely a mineral makeup range and is designed to be only used with our product range. Using our range with a synthetic range or another brand may cause products to separation and to not sit or blend well. We do not take responsibility for this. We do not refund used products. Samples are recommended to be purchased first.

Colours

Colours may slightly differ to photos and batches due to their natural nature. Please allow 10% variations between shade purchases.

Coupon Codes

Each Coupon Code may come with its own limitations and restrictions.