Delivery

Shipping Rates

Shipping within Australia is charged at rates from $8.60 per order and may vary based on the delivery address and the amount of product ordered. Bulk clinic orders may incur a slightly higher postage charge.

We offer FREE Express shipping for retail orders over $180 within Australia – but this offer may not be available when used in conjunction with any other coupons or discounts. Free Standard Shipping is not available for wholesale orders.

We offer International shipping rates as well and these are based on the country of delivery and vary from time to time.  The total delivery fee will be calculated and displayed once you have entered a delivery address.

Delivery Timeframes – Australia

Standard Delivery: Please allow up to 10 business days* after receiving your Shipping Confirmation e-mail.
Express Delivery: Please allow 2 – 4 business days* after receiving your Shipping Confirmation e-mail.
*Delivery times may vary as Australia Post can experience delays from time to time which are beyond our control.

COVID-19 Impacts:
 
Australia Post are currently experiencing delivery delays due to a high volume of parcels in their network.
Lust Minerals always aim to dispatch your order within 24 business hours however it is important to note the significant delays Australia Post are experiencing with delivery at the moment.
They are doing everything they can to ensure your delivery arrives as fast as possible however we kindly ask that you take this into consideration when waiting for your order.
We always dispatch on time, however we cannot control or gurarantee shipping times during this pandemic.
To read Australia Post's statement on this and for more assurance, please visit: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

We encourage you to contact our friendly support team at support@lustminerals.com.au or contact us via live chat during business hours for more assistance.
Thank you for your support, patience and understanding.
Love Lust x

Delivery Timeframes – International Orders

International Standard Delivery: Please allow 1 – 2 weeks* after receiving your Shipping Confirmation e-mail.
International Express Delivery: Please allow 4 – 7 business days* after receiving your Shipping Confirmation e-mail.
*Delivery times may vary as the Courier can experience delays from time to time which are beyond our control. 

Packing

All Lust products are packed to protect them from damage whilst in transit. We take special care to ensure that you receive your products in good condition – each order is carefully wrapped.

Dispatch and delivery

Orders are normally dispatched within 2 – 5 working days of receipt of payment, however on the rare occasion if your product is out of stock it could take 10-14 days for your item to be dispatched, you will be notified by email with an estimate time of departure for back order items.

Refund policy

If any of our product is found to be defective, we will gladly exchange the product.
Please return the product, in its original packaging with proof of purchase, within 10 days and we will issue the replacement.

Any Shipping fees incurred by sending back the damaged/faulty product to LUST Minerals head office can be refunded. To be eligible for a shipping and charges refund, Proof of receipt for shipping fees and charges must be emailed to support@lustminerals.com.au. We do not take responsibility for any lost parcels when returning damaged stock. Tracking is recommended.

Please ensure all products are packaged well so they arrive safely.

We do not accept responsibility for postal charges when exchanging goods nor do we exchange or refund due to change of mind.

We will gladly exchange any unused product due to incorrect colour choice.

Our range is solely a mineral makeup range and is designed to be only used with our product range. Using our range with a synthetic range or another brand may cause products to separation and to not sit or blend well. We do not take responsibility for this. We do not refund used products. Samples are recommended to be purchased first.