SHIPPING RATES

Australia:

Each customer will be able to select their preferred shipping method and courier at checkout. 

Orders under $100 can select from the below

  • Standard shipping via Aramex  $7.70 
  • Standard shipping via AusPost  $9.00 
  • Express shipping via AusPost  $11.00  

 

Orders over $100 can select from the below

  • FREE Standard via Aramex 
  • Standard shipping via AusPost  $2.00 
  • Express shipping via AusPost  $4.00 

 

Orders over $100 will also be able to select the NEW Jump the queue Service for only $10.00. Your order will receive priority picking and if ordered before 1pm, will be dispatched the same day via AusPost Express.  

 

International:

We offer International shipping rates as well and these are based on the country of delivery and vary from time to time.  The total delivery fee will be calculated and displayed once you have entered a delivery address.

Delivery Timeframes – Australia

Standard Delivery: Please allow up to 10 business days* after receiving your Shipping Confirmation e-mail.

Express Delivery: Please allow 2 – 4 business days* after receiving your Shipping Confirmation e-mail.

NOTE- *Delivery times may vary as Australia Post or Aramex can experience delays from time to time which are beyond our control.

Delivery Timeframes – International Orders

International Standard Delivery: Please allow 1 – 2 weeks* after receiving your Shipping Confirmation e-mail.

International Express Delivery: Please allow 4 – 7 business days* after receiving your Shipping Confirmation e-mail.

NOTE- *Delivery times may vary as the Courier can experience delays from time to time which are beyond our control. 

Transit Cover

We highly recommend that you add transit cover to your order for $2.00. This will cover you for loss, theft or damage to your goods within 30 days. In the unlikely event that your parcel is lost, stolen or damaged we will issue a replacement if transit cover has been approved. 

In the event that you do not add Transit Cover to your order, we are no longer liable for your parcel. 

Packing

All Lust products are packed to protect them from damage whilst in transit. We take special care to ensure that you receive your products in good condition – each order is carefully wrapped.

Dispatch & Delivery

Orders are normally dispatched within 2-4 business days of receipt of payment, unless you have opted for our Jump the queue service which will be 1-2 business days. On the rare occasion your product is out of stock it could take 10-14 days for your item to be dispatched. You will be notified by email with an estimated time of departure for back order items.

Refund policy

If any of our product is found to be defective, we will gladly exchange the product.
Please return the product, in its original packaging with proof of purchase, within 10 days and we will issue the replacement.

Any Shipping fees incurred by sending back the damaged/faulty product to LUST Minerals head office can be refunded. To be eligible for a shipping and charges refund, Proof of receipt for shipping fees and charges must be emailed to support@lustminerals.com.au. We do not take responsibility for any lost parcels when returning damaged stock. Tracking is recommended.

Please ensure all products are packaged well so they arrive safely.

We do not accept responsibility for postal charges when exchanging goods nor do we exchange or refund due to change of mind.

We will gladly exchange any unused product due to incorrect colour choice.

Our range is solely a mineral makeup range and is designed to be only used with our product range. Using our range with a synthetic range or another brand may cause products to separation and to not sit or blend well. We do not take responsibility for this. We do not refund used products. Samples are recommended to be purchased first.